Privacy Policy

How TriPoint Autism & Literacy Education Services (TALES) collects, uses and protects your personal information.

Last updated: October 30, 2026

TriPoint Autism & Literacy Education Services (TALES) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in line with British Columbia’s Personal Information Protection Act (PIPA).

Information we collect

  • When you contact us: your name, email address, phone number (if you give it) and your message.
  • When you apply for a job: your name, contact details, the role you’re applying for, your resume and anything else you choose to include.
  • When you register for an event: your name, email address and ticket details. Payments are handled by our payment processor. We don’t see or store your full card number.
  • When you browse the site: our web host keeps standard server logs, such as your IP address, browser type and the pages you visit, for security and troubleshooting.

Information about your child

If you become a client, we collect the information we need to provide services, such as assessment results, school reports and progress notes. We explain how we handle this information, and ask for your consent, when services begin.

Please don’t include detailed health or diagnostic information in our website forms. We’ll ask for what we need once we’ve spoken with you.

How we use your information

  • To respond to your questions and book consultations
  • To provide and manage the services you ask for
  • To review job applications
  • To manage event registrations and send you event details
  • To keep this website secure and working properly

We don’t sell, rent or trade your personal information, and we don’t use it for advertising.

Who we share it with

We share personal information only with service providers that help us run our business, such as our website host, email provider, payment processor and Google (for website analytics), and only what they need to do their work. We may also disclose information when the law requires it.

Some of these providers may store information outside Canada. When they do, it may be subject to the laws of the country where it’s stored.

Cookies

This website uses cookies that it needs to work, for example to keep event tickets in your cart. We also use Google Analytics to understand how people use the site, such as which pages they visit and how they found us. Google Analytics uses cookies to collect information like your approximate location, device, browser and the pages you view. We look at this information in summary form to improve the site. We don’t use it to identify you, and we don’t use advertising cookies.

Some pages include a Google Map, and Google may set its own cookies when the map loads.

You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google’s opt-out browser add-on.

How long we keep it

We keep personal information only as long as we need it for the reason we collected it, or as long as the law requires. You can ask us to delete a job application or a message you’ve sent us at any time.

How we protect it

We use reasonable safeguards, including secure (HTTPS) connections, access controls and trusted service providers. No method of sending or storing information online is completely secure, so we can’t guarantee absolute security.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal or contractual limits. Email us at info@tripointeducation.ca and we’ll respond within 30 days.

Questions or concerns

If you have a question about this policy or how we’ve handled your information, contact us at info@tripointeducation.ca or Bastion Square, Victoria, BC.

If we can’t resolve your concern, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.